Frequently Asked Questions
Got questions? We have some answers here that you may find helpful. If you need further assistance, please call or email, and have your order number ready. Thank you.
Q: CAN YOU EXPLAIN LIMITED RUN VS. CAPPED RUN?
A: Limited-run collectibles are made in a set number of units and typically remain available for the duration of our license.
Capped Run Collectibles (for example, LE120 = Limited to 120 total pieces) are produced and officially cataloged in that colorway. Once that production run is complete, it’s closed forever. While we may revisit a medallion, emblem, or mug shape in future releases, that specific glaze, finish, and edition count will never return.
Q: CAN YOU EXPLAIN PRE-ORDERS?
A: A preorder guarantees your place in that run before it sells out and allows us to complete the handcrafted production process. Our Deneen Pottery mugs, for instance, take about 90 days from start to finish—each one hand-thrown, glazed, fired, and inspected multiple times for quality. To reduce wait times, we typically open preorders around 60 days into that cycle, meaning production is already well underway when you order.
This process ensures you’re not waiting the full three months and that your mug arrives freshly completed and ready to ship. All preorders are tracked through to completion, and we share updates on production progress, estimated ship dates, and any potential delays that can occur with small-batch, handcrafted work.
Once a Limited Run sells out, it’s officially archived and will never be remade in that colorway again.
Q: "HOW LONG DOES SHIPPING TAKE?"
A: For in-stock orders, please allow 3-5 business days for shipping once you've placed your order.
A: For preorders, please refer to the estimated shipping time at the time of purchase. Again, this is an estimate and may take longer due to the small-batch, craft-roasted process.
A: Backorders depend on the item—coffee, cold brew, mugs, or merchandise. Each has its own production timeframe.
Q: WHAT DOES SMALL BATCH CRAFT ROASTED MEAN?"
A: Small-batch, craft-roasted coffee is considered superior in quality, offering a distinctive taste that reflects the particular origin of the beans and the roaster’s skill in crafting the roast. It’s especially popular among coffee enthusiasts who appreciate the unique and diverse flavors that come from careful, individualized roasting. Because of this process, fulfillment may take longer.
Q: "HOW CAN I TRACK MY ORDER?"
A: A tracking email is sent to you once the mail carrier scans your package upon pickup from our fulfillment partner.
Q: "DO YOU OFFER FREE SHIPPING?"
A: Yes! We do indeed offer free shipping on all orders over $100 after all applicable discounts are applied.
Q: "WHY DOES SHIPPING COST SO MUCH?"
A: The base cost on most coffee is $8.75 via USPS Ground Advantage, which includes tracking. These products have weight to them, so we encourage buying multiple products to save on shipping or qualify for free shipping.
Q: "WHERE DO YOU SHIP?"
A: All products with the exception of GHOSTBUSTERS, RETURN OF THE LIVING DEAD ship within the United States and Puerto Rico. Ghostbusters is now available in Canada as well. Additionally, we are actively working on partnerships to bring our coffee to other countries in the near future.
Q: "I HAVE A PROBLEM WITH MY ORDER?"
If you have a question or a problem with your order, please email: orders@popculturecoffee.com
Q: "WHO IS POP CULTURE COFFEE?"
A: We are pop culture superfans, collectors, storytellers, filmmakers, and coffee lovers. Check out Our Story.
Q: "DO YOU TAKE SUGGESTIONS?"
A: Yes! Please post ideas and feedback on our socials: Facebook, Twitter, and Instagram.
Q: "WHOLESALE & BULK SALES?"
A: Yes! If you’re interested, please reach out to studio@popculturecoffee.com.