Shipping policy

Shipping Policy

Pre-Orders

All in-stock items purchased in the same order as a pre-order item will ship together when the pre-order is ready.

  • If you would like your in-stock items sooner, please place a separate order.

  • Estimated release dates are subject to change due to licensing schedules, manufacturing timelines, and other third-party production factors.

  • Pre-order updates will be posted on our Instagram.

  • Payment is collected when the order is placed.

  • Pre-orders are final, non-refundable, and non-transferable, except where otherwise required by law.

  • Pop Culture Coffee reserves the right to cancel a pre-order. If we cancel your pre-order, you will receive a full refund.

1. Order Processing

Please allow 1–3 business days for order processing. Processing may take longer during holidays, product launches, and other peak periods.

2. Shipping Methods and Rates

Standard and expedited shipping options are displayed at checkout. Rates are calculated according to package weight, destination, and shipping method and are shown before payment is completed.

3. Estimated Delivery Times

Delivery times are estimates and are not guaranteed.

  • Standard shipping within the United States: 3–7 business days

  • Standard shipping to Canada: 7–14 business days

  • Expedited shipping within the United States: 2–3 business days

Carrier delays, severe weather, regional disruptions, customs processing, and other circumstances outside our control may extend these timelines.

4. Order Tracking

You will receive a shipping confirmation email containing tracking information after your order ships. Tracking information may take up to 24 hours to become active.

5. Shipping Restrictions

  • We currently ship to the United States and Canada, subject to applicable licensing restrictions.

  • International collectors may use package-forwarding services at their own risk. Pop Culture Coffee does not recommend, endorse, or provide support for any specific forwarding service.

  • Customers are responsible for providing an accurate and complete shipping address. Pop Culture Coffee is not responsible for delays, losses, or undeliverable packages caused by incorrect or incomplete address information.

6. Shipping Holidays

Shipping carriers observe federal, national, and regional holidays. These closures may delay order processing, tracking updates, and delivery.

7. Missing, Stolen, or Misdelivered Packages

Once an order has been transferred to the shipping carrier, its delivery is managed by that carrier.

If tracking shows that your package was delivered but you have not received it:

  1. Confirm the shipping address listed on your order.

  2. Check with neighbors, building staff, household members, and any designated safe-delivery areas.

  3. Allow 24–48 hours after the delivery scan, as carriers sometimes mark packages as delivered prematurely.

  4. Contact your local carrier office and request a missing-package trace.

  5. Contact Pop Culture Coffee if you need order or shipping documentation for your carrier claim.

Pop Culture Coffee is not liable for packages marked as delivered that are subsequently lost, stolen, or misdelivered, except where otherwise required by law. Claims involving packages marked as delivered must be filed with the carrier. Courtesy replacements or store credits may be offered at Pop Culture Coffee’s sole discretion.

Shipping Insurance

Optional package protection may be available for select orders through a carrier or third-party provider, such as ShipAssurance.

ShipAssurance does not cover consumable products, including coffee and other edible items. Claims involving the loss, theft, or damage of consumable products must be handled directly with the shipping carrier.

To reduce delivery risk, customers may wish to select signature-required delivery or request that the carrier hold the package for pickup, when available.

8. Contact Us

For shipping questions, contact us at studio@popculturecoffee.com.

By placing an order with Pop Culture Coffee, you acknowledge and agree to this Shipping Policy. We may update this policy periodically. Changes will apply from the date the revised policy is posted, subject to applicable law.